Butler County’s Service Excellence Award Program

Recognizing exceptional customer service is paramount to enhancing the Butler County visitor’s experience.


Butler County Service Excellence Award LogoButler County’s Service Excellence Award (BCSEA) program will not only recognize exceptional displays of customer service, it will also provide resources for businesses to create a culture of service. Focusing on the fundamentals of a great customer experience, the program's goal is to cultivate an environment where excellent customer service is recognized and rewarded in Butler County.

This will be a county-wide program for Tourism Bureau member businesses who want to strengthen their employee customer service capabilities.

Individual recognitions for the county-wide program will be based on nominations from a seven-member panel of “Ambassadors of Excellence,” who will visit businesses in different geographical regions of Butler County.

When an Ambassador recognizes an employee providing exceptional service, the Ambassador will present the employee a pin and only then identify themselves.


The program will run with the assessment period of Summer 2022 (July 1 - August 31). All nomination forms must be submitted by September 6, 2022. The winners will be announced at an award ceremony dinner (details announced at a later date).

2022 Service Excellence Nominee - Rley Lang

Riley Lang - Neff Haus

Congratulations to Riley Lang of Neff Haus Ice Cream, for being nominated for the Butler County Service Excellence Awards! Riley was attentive to our Butler County Ambassador’s needs starting with a phone inquiry about hours all the way through helping customers choose flavors, to striking up conversations upon payment!

2022 Service Excellence Nominee - Caley King

Caley King - North Country Brewing

Caley, a server at North Country Brewing, was extremely friendly and upbeat during a busy night. She handled a special drink order easily and checked back to make sure it was made to satisfaction. When it comes time to order Caley does a great job in explaining the menu and giving suggestions when asked.

2022 Service Excellence Nominee - Annalease Folk

Annalease Folk - Eat-n-Park, Clearview Mall

Annalease’s smile never disappears when she waits on you. She understands the fine art of checking on customers at the correct times and she always pays attention to details – even spinning dessert so that the strawberry pie’s point is aimed at the diner.

2022 Service Excellence Nominee - Troy Rasely

Troy Rasely - Longhorn Steakhouse

Troy is extremely attentive to the customer – understanding their needs and having the patience to take them through the menu. No glass ever goes empty with Troy serving.


2022 Service Excellence Nominee - Haley McMaster

Haley McMaster - Wunderbar Coffee & Crepes Cafe

Haley, like everyone else at Wunderbar, is such a pleasant and “happy-to-help” barista, She thoroughly and enthusiastically describes the specialty crepes and teas. Haley doesn’t hesitate to ask questions to ensure all of the customers’ needs are met.